Below FAQ are some common concerns of our customers before purchasing their desire outfits.
If you have other questions, please just send it to info@cocoon.pk.

Frequently Asked Questions

After placing your order you will receive an Order Confirmation Email with all your order details. If you cannot find it in your inbox, check your junk / spam folder.

Your Order Number will be used to identify your order and will be provided in the Order Confirmation Email after you have placed your order.
Yes, you can ship your order outside of Pakistan.
For all local and international orders, shipping charges are mentioned separately on the check-out page. The total order amount charged will include shipping charges.
Yes, you can place an order with us without any hesitation all your personal informations are secured with us.

Normally we don't provide support during weekends, except for urgent cases. In these cases, you only need to mark “Urgent” in your email, we will get back to you ASAP.

1/ Create a staff account for us (with Themes permission and Settings permission) http://docs.shopify.com/manual/settings/account/staff-members

2/ Capture screenshot or video for the issue you get.

3/ Specify which template and version you are using.

4/ Describe clearly how to reproduce the issue.

5/ Submit a support ticket at here: https://halosoft.ticksy.com/. Our support team will get back to you soonest, please help us to wait.

Unable to find satisfactory answers ? Contact Support